ITSM / Ticketing Integration

Connect OnePAM to your IT Service Management platform — ServiceNow or Jira — to require valid change tickets before granting privileged access. Approval workflows can validate ticket status automatically and post audit comments back to the ticket.

Feature Details

Included Capabilities

ServiceNow integration — validate incidents and change requests via the ServiceNow REST API
Jira integration — validate Jira issues and service desk tickets
Ticket-gated approvals — require a valid, open ticket before access is approved
Automatic ticket validation — OnePAM checks ticket status in real time during the approval flow
Audit comments — approval decisions and access events are posted back to the ticket
Multiple connections — configure separate ITSM connections for different teams or workflows
Secure credentials — ITSM API tokens encrypted at rest with AES-256-GCM
Connection health checks — test connectivity before going live
Workflow-level configuration — each approval workflow can reference its own ITSM connection
Available on Business and Enterprise plans
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Feature Overview

Secure Access — Overview
Zero Trust Access
Identity-verified connections
Session Recording
Complete audit trail
Just-In-Time Access
Time-limited permissions
Browser-Based
No legacy VPN or client software
Getting Started

How It Works

1. Connect Identity Provider

Integrate with Okta, Azure AD, Google Workspace, or any SAML/OIDC provider in minutes.

2. Add Resources

Register your servers, databases, and web apps. Define role-based access policies.

3. Secure Access

Users access resources through the browser with identity verification, session recording, and audit logs.

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