ITSM / Ticketing Integration
No change ticket, no access. Connect OnePAM to ServiceNow or Jira — workflows validate ticket status before granting access with full audit trail.
What You Get
Included Capabilities
ServiceNow integration — validate incidents and change requests via the ServiceNow REST API
Jira integration — validate Jira issues and service desk tickets
Ticket-gated approvals — require a valid, open ticket before access is approved
Automatic ticket validation — OnePAM checks ticket status in real time during the approval flow
Audit comments — approval decisions and access events are posted back to the ticket
Multiple connections — configure separate ITSM connections for different teams or workflows
Secure credentials — ITSM API tokens encrypted at rest with AES-256-GCM
Connection health checks — test connectivity before going live
Workflow-level configuration — each approval workflow can reference its own ITSM connection
Available on Business and Enterprise plans
Live Preview
Feature Overview
Secure Access — Overview
Zero Trust Access
Session Recording
Just-In-Time Access
Browser-Based
Deploy in Under 5 Minutes
Three Steps to Secure Access
1. Sign Up With SSO
Connect your identity provider — Okta, Azure AD, Google Workspace, or any SAML/OIDC provider. Your team logs in with existing credentials.
2. Add Your Resources
Register servers, databases, Kubernetes clusters, and web apps. Define who can access what with role-based policies.
3. Access Securely
Your team accesses resources through the browser — identity-verified, session-recorded, and audit-logged. No VPN, no exposed ports.
Try ITSM / Ticketing Integration — Free for 14 Days
From signup to your first secure session in under 5 minutes. No infrastructure changes, no credit card, no sales call.