Incident Management

Opsgenie

Incident-driven access management with Opsgenie for on-call alerting and escalation workflows.

Overview

Opsgenie by Atlassian provides incident management, on-call scheduling, and alert routing. OnePAM integrates with Opsgenie to send access alerts, trigger escalation workflows on suspicious activity, and grant temporary production access to on-call responders during active incidents.

Key Features

Alert creation via Opsgenie REST API
On-call schedule-based access provisioning
Escalation policy triggers on access violations
Incident-scoped temporary access grants
Team-based alert routing
Opsgenie integration with Jira Service Management

Use Cases

Alert on-call teams on failed access attempts or policy violations
Grant temporary production access during active incidents
Escalate unacknowledged access requests through Opsgenie policies
Route access alerts to the correct team based on resource ownership

How It Works

Create Integration

Add a OnePAM API integration in Opsgenie and obtain the API key.

Configure Alerts

Define which OnePAM access events trigger Opsgenie alerts.

Sync Schedules

Map Opsgenie on-call schedules to OnePAM access policies.

Respond to Incidents

On-call responders receive temporary access grants during active incidents.

Ready to Secure Your Access?

Start using Opsgenie with OnePAM today. Set up Zero Trust access in minutes with our step-by-step guide.