ITSM

ServiceNow

IT service management integration with ServiceNow for automated access request ticketing and approval workflows.

Overview

ServiceNow is the leading IT service management platform for enterprise workflow automation. OnePAM integrates with ServiceNow to create access request tickets, automate approval workflows, and synchronize CMDB asset data, enabling organizations to govern infrastructure access through their existing ITSM processes.

Key Features

Automated access request ticket creation
Multi-level approval workflows
CMDB integration for resource inventory
Change management integration
SLA tracking for access provisioning
ServiceNow REST API and MID Server support

Use Cases

Route access requests through ServiceNow approval workflows
Track access provisioning SLAs in ServiceNow dashboards
Sync infrastructure resources with ServiceNow CMDB
Integrate access changes with change management processes
Audit access requests with ServiceNow ticket history

How It Works

Configure Integration

Set up a ServiceNow REST API integration user and OAuth credentials.

Define Workflows

Create access request catalog items and approval workflows in ServiceNow.

Submit Requests

Users request access through OnePAM, creating ServiceNow tickets automatically.

Approve and Provision

Approved tickets trigger automatic access provisioning in OnePAM.

Ready to Secure Your Access?

Start using ServiceNow with OnePAM today. Set up Zero Trust access in minutes with our step-by-step guide.